Our Privacy Policy

Last Updated: August 5, 2026

Ashton Mechanical LTD., doing business as Ashton Plumbing Heating & Air, together with its subsidiaries Paris Mechanical Group and Pro-Ace Cares, respects your privacy.

This policy explains how we collect and use information when you visit our websites, contact us, book an appointment or use our services.

Information We Collect

We may collect:

• Your name, address, phone number and email address 
• Appointment, equipment and service information 
• Estimates, invoices and payment information 
• Information you provide through calls, emails, texts, website forms or chat 
• Basic website information, such as your browser type and pages visited 
• Telephone calls may be recorded for customer service, training and quality purposes.

How We Use Your Information

We may use your information to:

• Respond to your questions and service requests 
• Schedule and complete appointments 
• Send appointment reminders and technician updates 
• Prepare estimates and process payments 
• Maintain service and equipment records 
• Administer warranties, memberships, rebates or financing 
• Improve our services and websites 
• Request feedback or send promotions where permitted 

Customer information may be shared between Ashton Mechanical Ltd, Paris Mechanical Group and Pro-Ace Cares when needed to provide service or maintain customer records.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with employees, technicians and trusted companies that help us provide services, such as payment processors, scheduling providers, manufacturers, warranty administrators, financing companies and rebate program administrators.

We may also disclose information when required by law.

Mobile phone numbers and text message consent information will not be shared with third parties for their own marketing purposes.

Cookies

Our websites may use cookies and similar technologies to operate properly, understand website traffic and measure advertising performance. You can block or delete cookies through your browser settings.

Text Messages

Customers may choose to receive text messages by providing consent verbally, through a website form or through another approved method.

Messages may include:

• Appointment reminders 
• Technician and dispatch notifications 
• Estimates and invoice updates 
• Service follow-ups and surveys 
• Maintenance reminders 
• Promotional offers where consent has been provided 

Reply STOP to unsubscribe.

Security and Your Choices

We use reasonable safeguards to protect your personal information.

You may contact us to request access to your information, correct your information, withdraw consent or unsubscribe from promotional communications.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on our websites with an updated date.

Contact Us

Privacy questions for Ashton Mechanical Group and its subsidiaries are handled through the Ashton Mechanical LTD. main office. 

Ashton Mechanical LTD.
140-4631 Shell Road
Richmond, British Columbia V6X 3M4

Phone: 604-283-2383
Email: [email protected]